TERMS AND CONDITIONS

Client information/data received by LogoLoco will only be used for the purpose of creating the logo LogoLoco does not pass on client data to third parties. Client information/data is not kept for any longer than is necessary and ensure that as and when data is no longer needed it is deleted from our records.
The LogoLoco website may contain hyperlinks to third party web sites. LogoLoco is not responsible for the privacy practices or the content of such third party web sites or advertisers. Please check with those web sites to determine their privacy policy.

On completion of the contract, the copyright and ownership of the logo is handed over to the client. Clients will be responsible for trademark/copyright of their logo. The client will not hold LogoLoco responsible for any copyright infringement that occurs after design of the logo in the case the company name is in use. It is the client's responsibility to research its company name to ensure that the name is not already in use or protected by copyright or trademark laws. Refunds will not be made in the case of possible copyright infringement.
LogoLoco reserves the right to reproduce all logos designed by us in our promotional activities. Further, LogoLoco shall be free to use any ideas concepts know-how or techniques acquired during performance of client services for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and other items incorporating such information.

When paying via Paypal's online credit/debit card facilities, at no time will LogoLoco hold a record of your credit or debit card details. Please read Paypals terms and conditions regarding secure payments and privacy. LogoLoco accepts orders from any country in the world, via the PayPal payment gateway system. All packages are displayed in (AUD) Australian Dollars. All non AUS Dollars payments must be made by credit or debit card. Full payment must be made at the time of ordering.

Refunds must be requested at the time of the submission of the initial design concepts. Once we begin making any alterations or changes to the initial design concepts, the money back guarantee is not applicable. We will continue with the work until you are satisfied. All requests for a refund must be made in writing within 3 working days from delivery of the initial design concepts. Any external costs, including costs accrued from illustrator, photography etc. suppliers will not be refunded. However all material produced by external suppliers with be forwarded onto the client.

Once a logo design concept has been approved, LogoLoco will revise the logo as many times as required for the duration of the contract until the client is satisfied. Stationery designs come with 1 round of changes only, after which a small charge will occur, depending on the scale of the alterations. All correct stationery details must be supplied to LogoLoco in an editable digital format, preferably through the LogoLoco online order form, before we commence with the designs. 

The packages' initial logo design timescales are from receipt of funds to release of the initial logo designs. LogoLoco will endeavour to perform all services as outlined on this site, however timescales are to be taken as a general guide for our clients and are not part of the binding contract. This may be due to external factors outside of our control including, but not limited to, client's response time, work load influx or printer supplier delays.
LogoLoco operates Monday to Friday, 8.30am until 6pm. We remain closed on Saturdays and Sundays, and major Australian public holidays.
LogoLoco is an online design service, however our main communication preference is by phone. We understand that if you wish to contact our staff by phone, you will not be charged any additional costs for this privilege. However, a small $50 fee does apply if you wish to schedule a consultation meeting with Dean at our LogoLoco premises.

The output files of the final approved logo design will be delivered to the client via email. A disc with artwork is available upon request, depending on the clients location. Construction/working files remain the property of LogoLoco and will not be distributed to the client or any other third party.
LogoLoco will not be held responsible for delays caused by emails being directed to the clients ‘Spam’ folder or bounced back from a full mailbox. LogoLoco reserves the right to prioritise early paying clients and to charge urgency fees for expedited turnaround. Custom packages are available to clients at a higher service rate, to be outlined and quoted to the client for approval before service is initiated.

All terms conditions, warranties, undertakings, inducements and representations, whether express or implied, statutory or otherwise relating to the provision of services by LogoLoco not contained in the Agreement are excluded and LogoLoco will not accept liability for any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) which may be suffered or incurred or which may arise directly or indirectly with respect to the service.
If you provide LogoLoco material or information to be used in any form, you hereby warrant that these do not infringe the rights of third parties and indemnify LogoLoco against any action taken against LogoLoco by any such third party.

Although LogoLoco want to provide the best experience possible on our website, we shall not be held responsible for delays or any other problems which the client may experience with the web site at anytime. However, we will endeavour to fix any problems and/or barriers that may arise. LogoLoco reserves the right to remove part or all of the web site and/or its content at anytime, which may be to edit and/or upgrade and transform all or part of the web site.
Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of LogoLoco. 2009 All rights reserved. All other images are the copyright and/or trademark of the respective owners.

The contract begins upon receipt of payment by LogoLoco. This may include the time required for payment to clear at a bank. The contract immediately ends upon the client receiving the final logo design files.
LogoLoco reserves the right, in its sole discretion, to terminate the Service, at any time, with or without notice. In the event of such termination, LogoLoco will work with the Customer to determine the amount of any refund (if any) to be paid to the Customer as a result of such termination. Should the Customer's use of the Service result from the Customer's material breach of the terms and conditions of this Agreement, or any other agreement to which LogoLoco and the Customer are a party, the Customer shall not be entitled to any refund, unless otherwise mutually agreed upon by the parties.
The contract will also end by expiring 10 weeks after the date the contract began. No refunds will be given upon expiry of the contract.
Once the contract has ended, all liabilities for alterations, changes, or errors become the responsibility of the client. LogoLoco will not be liable for any reprint costs or damages of any kind resulting from any errors. Charges for alterations or changes made after client approval will be made at the discretion of LogoLoco and the client shall be liable for any charges imposed. It is the client's responsibility to check all spelling. Alterations, amendments or changes to the design after the contract has ended can be made for an additional fee.
You must be over 18 years of age to order from LogoLoco.
By clicking submit on our order form/brief you certify that you are at least 18 years of age.
By clicking submit on our order form/brief you certify that you accept all these terms and conditions.